Leading the Customer Experience

Ended May 15, 2020

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Full course description


Leading the Customer Experience will help you rethink your organisation’s customer journey to build positive and unique experiences.

Focusing on your leadership style and how this impacts your customer journey, this course creates value for your customer and captures value for your company. At the end of the two days you will learn how to lead the transformation of your company into an agile, customer-centric organisation.

What will you learn?

  • Shape innovation, learning, and change by cultivating your leadership style and behaviour
  • Create a successful CX strategy that creates unique customer experiences
  • Deliver on customer promises whilst creating value for employees and stakeholders
  • Spur continuous innovation through iteration and value creation

Who is this for?

Those who have completed the Innovating the Customer Experience course or who are responsible for managing their organisations customer experience.