Overview

Apply emotional intelligence to lead more effectively.

Research shows that emotional intelligence (EQ), totally unrelated to IQ, is actually the single biggest predictor of performance in the workplace - it accounts for 58% of performance in all types of jobs. It's also considered the strongest driver of leadership and personal excellence.

The good news is - a high EQ can be actively developed. This interactive high impact course is your first step in that direction, by developing your understanding of emotional intelligence and how to harness it to improve organisational performance.

What will you learn?

• Use your new knowledge to change your style to influence others
• Explore motivation and values and how they influence individuals
• Coach and develop people
• Better manage staff performance
• Deal with conflict as an initiator, responder and mediator
• Enhance your emotional intelligence to inspire and coach others through the uncertainty of change initiative
• Create an action plan to set goals for developing emotional intelligence skills

Get credit into the Professional Management Program by completing this course and its assessment.

Who is this for?

Managers, team leaders, and professionals who are seeking to understand and improve their emotional intelligence to improve their effectiveness as managers and leaders.

Presenter

David Pender - BEc, MBA (Adelaide), CA

David is a leading Australian consultant specialising in the development and success of knowledge-intensive organisations.He has worked widely in the public and not-for-profit sectors both in Australia and overseas concentrating on sustainable performance improvement through people and organisational development. The application of knowledge management principles and negotiation skills are a key part of his work. David is also an adjunct lecturer at the Business School conducting classes in negotiation, knowledge management and leadership. He is also completing his PhD in knowledge management at the School. .